Technical Support Representative

Pay:

From $17.00 per hour Job description: Rapidly growing merchant services company seeks Technical Support Technician to work in a fast-paced phone support environment. Tasks include supporting our sales agents, resellers, and merchants via phone and successfully identifying, diagnosing, troubleshooting, and resolving technical complications for a full line of payment terminals, POS systems, and software products. Individuals will track, document, and oversee all assigned issues from start to closure. Must continuously deliver high-level support and efficiently resolve technical inquiries in order to guarantee end-user satisfaction and client retention. Individual will participate in our in-depth company and product training program. Spanish Speaking Bilingual candidates a PLUS!!! Candidates must be flexible and able to work weekend and/or evening hours. This position is based out of: Boca Raton, FL Office and Calverton, NY office.

Requirements:

Provide world-class technical support via phone and email for merchants and ISO agents according to the Call Quality Standards. Demonstrate a positive, energetic and enthusiastic attitude contributing to a positive work environment. Technical support requiring diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues. Continuous training on all aspects of the business and position by making the best use of down time to review documentation and practice skills with provided equipment and resources. Properly and completely document all interactions and account changes for historical tracking. Evaluate and identify opportunities for continued training and development of necessary skills for the role. Adhere to company policies on time and attendance. Follow defined processes to ensure set up forms and paperwork for account maintenance, updates, and device replacements are completed accurately. Follow through on all open issues until they are resolved. Assist with special tasks and projects as assigned by the management team. Comprehensive Benefits Package includes; PTO plus extra sick time, 401k with match and multiple options for Medical, including Dental and Vision. Equal opportunity employer

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Boca Raton, FL 33487 (Required) Calverton, NY 11933 (Required) Ability to

Relocate:

Boca Raton, FL 33487: Relocate before starting work (Required) Calverton, NY 11933: Relocate before starting work (Required)

Work Location:

In person