Customer Service Representative (Video Repair)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

IN-OFFICE

POSITION-Cheektowaga, NY

EVENING AND WEEKEND AVAILABILITY REQUIRED

Pay:

$20/

HOUR Next Start Date:

Tuesday, July 27th 2026

Training Schedule:

Sunday-Thursday 11:00AM - 7:30PM Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service Representing a Fortune 100 company and being the voice of Spectrum Troubleshooting and resolving technical issues related to cable and video services Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more Resolving TV inquiries while creating best-in-class customer experiences Working in an open, friendly environment with a supportive, energetic team We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications Education :

High school diploma or equivalent

Schedule :

Ability to work a variety of schedules including nights, weekends, and holidays

Language :

Ability to read, write, speak and understand

English Preferred Qualifications Experience:

6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center

Technical Skills:

MS Office, computer skills, typing

Skills:

Communication, organization, time management, multi-tasking, customer service

Abilities:

Dependable, professional, solution-oriented, results-driven, resilient

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Application Question(s): Can you work nights? Can you work weekends? Do you have reliable transportation?

Work Location:

In person