Guest Service Representative

Guest Service Representative Courtyard by Marriott Buffalo-Airport Cheektowaga, NY Job Details $17•$18 an hour 23 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications High school diploma or GED Full Job Description Courtyard by Marriott/ Buffalo-Airport, 4243 Genesee Street, Cheektowaga, NY 14225 We are looking for Front Desk Agents to join our Team! Our Courtyard® by Marriott Buffalo Airport, where our #1 priority is providing a clean and safe environment is conveniently located across from Buffalo Niagara International Airport, minutes from Walden Galleria Mall and Downtown Buffalo. With 139 beautifully appointed rooms, our Courtyard offers our guests a delicious breakfast sandwich paired with a signature Starbucks® coffee and other items at our Bistro Restaurant & Bar. The Courtyard by Marriott/Buffalo Airport is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and provides superior service to all guests.

Responsibilities include:

Greeting guests, complete the check•in/ check-out procedure through the Property management system while obtaining and storing pertinent information. Handles cash, credit card information and goods at the property Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Typical Schedule :

Morning Shifts :

7 AM•3 PM ,

Evening Shifts:

3 PM•11 PM, Weekend Availability needed Pay range: $17.00•$18.00

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets•our employees•healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts•for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Education Required High School or better

Licenses & Certifications Preferred Shuttle Driver Skills Preferred Microsoft Office Behaviors Preferred Enthusiastic:

Shows intense and eager enjoyment and interest

Team Player:

Works well as a member of a group

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Motivations Preferred Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

Peer Recognition:

Inspired to perform well by the praise of coworkers Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.