CSR - Customer Service Representative

Overview Interested in working for a local company with a collaborative work environment and a customer focused approach? Look no further! The successful candidate will have professional and friendly phone skills, solid computer skills, and a sunny disposition :) Benefits include paid time off, Health/Life/Dental insurance, 401(k) pension plans, Employee Stock Ownership Plan, product discounts, and enhanced disability. Responsibilities Respond promptly to customer inquiries via phone, email or in person. Provide accurate information regarding products and services. Assist customers with order placements, modifications, and cancellations. Analyze customer issues and provide effective solutions promptly. Maintain detailed records of customer interactions and transactions through data entry. Collaborate with other departments to resolve complex customer issues. Uphold company policies and procedures while ensuring a positive customer experience. Utilize effective phone etiquette to communicate clearly and professionally with customers. Requirements Excellent communication skills with the ability to articulate information clearly and with kindness. Proficiency in data entry and basic computer skills. Ability to analyze customer needs and provide appropriate solutions. A positive attitude with a strong commitment to customer satisfaction. Ability to work independently as well as part of a team. Join us in delivering outstanding service and making a difference for our customers!

Job Type:

Full-time Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave

Shift:

Day shift Ability to

Commute:

Cincinnatus, NY 13040 (Required) Ability to

Relocate:

Cincinnatus, NY 13040: Relocate before starting work (Required)

Work Location:

In person