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Service Writer
Job
Maddie's Motor Sports
Dansville, NY (In Person)
$41,600 Salary, Full-Time
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Job Description
Turn your skills into a long-term career with Maddie's Motor Sports, Western New York's largest motorcycle and powersports dealership group. We're looking for an experienced Service Writer / Service Advisor/Service Coordinator who wants more than just a job—someone ready for stability, growth, and strong earning potential in a fast-paced, customer-focused environment. If you have dealership service experience and take pride in delivering exceptional customer service while keeping operations running smoothly, this is your chance to join a team that values professionalism and invests in your success. We service top brands including Can-Am (3-Wheel & Off-Road), Polaris, Slingshot, CFMOTO, Indian, KTM, Husqvarna, Triumph, and Ski-Doo. Experience with these brands is a major plus, but strong communication skills and service knowledge matter most. What We're Looking For Recent dealership experience as a Service Writer, Service Advisor, or similar role (powersports or automotive preferred) Strong customer service and communication skills Ability to accurately write repair orders and clearly explain service recommendations Experience coordinating with technicians and managing workflow in a service department Familiarity with parts, service intervals, and basic mechanical knowledge Ability to upsell services ethically while prioritizing customer satisfaction Strong organizational skills and attention to detail in a fast-paced environment Valid New York State driver's license (motorcycle endorsement a plus) Experience with dealership management systems (DMS) preferred Why Join Maddie's? Competitive hourly pay plus commission/bonus opportunities Opportunity to grow into senior service or management roles Full benefits package including medical insurance, PTO, and 401(k) Paid Sick Time accruing from day one Employee discounts on parts, accessories, and vehicles Ongoing training and career development Supportive team environment in a growing dealership group If you're ready to work in a dealership that values customer experience, supports your growth, and rewards performance, apply today and build your future with Maddie's Motor Sports.