Customer Account Specialist Direct Hire

RemX is seeking a proactive and detail-driven Customer Account Specialist to support key client relationships and coordinate operational processes from order through delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent customer service.

Location:

Depew, NY Hours :

8:30-5 Monday-Friday, overtime on occassion

Pay Rate:

$23/hour

Position Type:

Direct Hire | Immediate Opening What You'll Do Review and prepare customer quotes, agreements, and required documentation with a high degree of accuracy Coordinate production and shipment timelines with international manufacturing partners Facilitate sample preparation and product testing requests to meet customer deadlines Partner with internal departments to ensure smooth order processing and fulfillment Build and maintain strong, long-term customer relationships Manage and resolve customer inquiries or concerns from start to finish Process credit memos and ensure proper documentation is submitted Maintain organized and accurate customer records (electronic and physical) Contribute to process improvements and operational efficiencies Strong communication skills (written and verbal) Highly detail-oriented with excellent organizational and multitasking abilities Ability to research, analyze information, and make sound decisions Strong problem-solving skills with the ability to resolve issues effectively Ability to prioritize workload and meet deadlines Comfortable working independently and collaboratively within a team Proficiency with Microsoft Office Suite Experience with e-commerce systems, EDI, and shipping platforms is a plus Strong documentation and record keeping skills Why This Opportunity? Direct hire with immediate start Competitive hourly pay at $23/hr Stable and collaborative work environment Opportunity to work with global operations and cross-functional teams Room for professional growth and advancement