Customer Service Representative

Title:

Customer Service Representative Location:

East Aurora

NY 14052

Pay Rate:

$24.50/hr. on W2

Shift:

8AM 5

PM Duration:

6 Months contract Position Overview The Customer Service Team functions as an integral part of the Mattel Global Supply Chain by ensuring orders are managed with speed and accuracy from receipt to shipment. Key Responsibilities Serve as the primary contact for National or Priority Accounts and Sales Managers in all telephone and written communications. Process account purchase orders from receipt to shipment to ensure accurate, timely, and economical shipments. Enter and maintain accurate pricing and toy specifications. Establish and maintain system code files and customer profiles. Maintain proper dating terms and promotional programs on all purchase orders. Perform the online stock commitment process. Research and resolve domestic and direct import order and shipment issues. Monitor Ad Order activity for all accounts to ensure timely delivery of products for advertisements. Coordinate and monitor the shipment of allocated items. Provide accurate item, order, and shipment information to customers, Salesforce, and management for planning, scheduling, and forecasting purposes. Maximize order fill rates for assigned accounts. Initiate changes or cancellations of orders to avoid shipping problems. Work closely with Distribution Centers to ensure timely shipment of purchase orders. Some overtime may be required.

Experience, Education & Skills You Have:

Accountability to take personal ownership for delivering and exceeding commitments. Ability to hold yourself, team members, and partners to the highest performance standards necessary to achieve results. Strong communication skills that promote a free flow of information throughout the organization, creating energy, excitement, and personal investment. Speed and urgency in pursuing business objectives with passion, inspiring both internal teams and external partners and customers. Knowledge of order processing procedures. Exceptional interpersonal and communication skills with the ability to achieve results through communication within a worldwide network of markets and sources. Excellent analytical skills with the ability to predict and diagnose problems while identifying effective solutions. Ability to work independently with minimal supervision and prioritize work effectively without missing critical deadlines. Demonstrated ability to manage multiple projects effectively in a dynamic environment. Proficiency in Microsoft Word and Excel. Mature judgment and strong organizational skills. Basic understanding of EDI technology related to the transmission of Purchase Orders and Invoices. Thorough understanding of FP credit requirements, dating terms, and promotional programs. Exemplary attendance and job performance.

Qualifications:

Associate's degree in business or equivalent experience. 2-4 years of experience in Customer Service or a related field. #TB_OTH #ZR Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.