Client Support Specialist

Client Support Specialist (Showroom)

Location:

Fishkill, NY Pay Rate:

$17

• 22/hour (based on experience)

Overtime:

Guaranteed (Saturday required in peak season

• paid time & a half) Position Overview The Client Support Specialist serves as the primary point of contact for customers visiting or contacting the showroom.

This role is responsible for delivering exceptional customer service to both homeowners completing do-it-yourself projects and commercial or trade clients placing material orders. The position supports customers throughout the full sales and fulfillment lifecycle—from initial inquiry and product selection through order placement, coordination, delivery, and post‑sale follow‑up. This individual plays a key role in ensuring accurate order fulfillment, strong customer relationships, and a consistently positive showroom experience. Key Responsibilities Customer Service & Sales Support Greet and assist showroom visitors with friendly, professional, and knowledgeable service Guide DIY homeowners through product selection, including materials, quantities, and application considerations Support contractors and trade customers with order placement, pricing inquiries, and account-based service Respond promptly to customer inquiries via phone, email, and in person Build rapport with customers by understanding project needs and recommending appropriate solutions Order Management & Fulfillment Accurately enter and process customer orders within internal systems Coordinate inventory availability, scheduling, delivery, or customer pickup Provide proactive communication regarding order status and timelines Resolve order discrepancies, backorders, and delivery issues efficiently Ensure all confirmations, documentation, and follow‑ups are completed accurately Follow‑Up & Relationship Management Conduct post‑order follow‑ups to confirm satisfaction and resolve issues Maintain organized customer records, notes, and order histories Provide consistent service to returning customers and support repeat business Collaborate with internal teams to ensure seamless customer experiences Showroom & Administrative Support Maintain a clean, organized, and welcoming showroom environment Assist with product displays, sample organization, and showroom upkeep Support administrative tasks related to customer service and sales tracking Follow company policies, procedures, and safety standards Qualifications & Experience High School Diploma required 3+ years of experience in customer service, showroom support, or a related service-based environment Demonstrated ability to wear multiple hats , balancing customer service, administrative tasks, and order management in a dynamic setting Proven experience working in a fast‑paced environment while maintaining accuracy and professionalism Strong customer service and interpersonal skills, with confidence supporting both homeowners and trade customers Experience with order entry, data entry, and Microsoft Office (Word, Excel, Outlook) Comfortable making outbound calls and handling follow‑ups Reliable, organized, and detail‑oriented, with a strong sense of ownership over customer needs Interest in long‑term growth and taking on increasing responsibility over time Work Schedule & Environment Winter Schedule (December

• March): Monday
• Friday, 7:00 AM
• 4:00 PM Spring/Summer Schedule (April
• November): Monday
• Friday, 7:00 AM
• 5:00 PM Saturday, 7:00 AM
• 12:00 PM (Required
• Guaranteed OT) This is an onsite showroom role and requires standing for extended periods throughout the day Why This Role?

Family-owned organization with a strong reputation and customer‑focused mission Opportunity to grow long‑term, take on additional responsibilities, and increase pay upon permanent conversion Hands‑on role supporting both residential and commercial customers Job Type & Location This is a Permanent position based out of

FISHKILL, NY.

Pay and Benefits The pay range for this position is $17.00

• $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in

FISHKILL,NY.

Application Deadline This position is anticipated to close on May 6, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.