Customer Service Associate

Round One Entertainment is hiring for our new location at The Shops at Skyview in Flushing, NY (opening early July). Our Customer Service Associates help keep the excitement going across our departments, and we're currently hiring for: Amusement Bowling Food and Beverage Cleaning Facilities Mechanic Whether you're helping guests at the game counter, setting up bowling lanes, serving up snacks, or keeping our games in top shape, every role plays a part in creating unforgettable guest experiences. Department Responsibilities Include (but are not limited to):

Amusement:

Operate POS registers for game card sales and prize redemptions Maintain arcade and redemption inventory Keep the game floor clean, stocked, and welcoming Perform open and close procedures and assist guests as needed Bowling Assign lanes, lend equipment, and support in-store bowling promotions Clean and reset bowling and activity areas Assist with basic maintenance and customer instruction Process sales, handle reservations, and support parties and events Food and Beverage Prepare and serve food and drinks Operate POS systems and clean the kitchen and dining areas Open and close food service area and manage inventory Support other departments when needed Cleaning Keep the entire store clean including restrooms, furniture, and arcade areas Use cleaning equipment properly and safely Launder cleaning rags, wash windows, and follow MSDS protocols Assist the Facilities team with cleaning needs Facilities Mechanic Maintain and repair bowling, arcade, and Spo-Cha equipment Complete preventive maintenance as scheduled Keep workshop areas organized and clean May assist with installations or support other store locations when needed

Position Details:

Part-time (20-25 hours per week) $17.50 per hour Store hours: 10:00 AM - 2:00 AM, including weekends and holidays

Benefits:

1 hour arcade play per week (non-prize) 90 minutes of bowling per week (shoes included) 1 hour of karaoke or billiards per week 50% off food during shifts 1 free beverage per shift About Round1: Round1 Bowling & Arcade offers a full entertainment experience under one roof. Guests can enjoy bowling, arcade games (including exclusive Japan imports), crane machines, billiards, karaoke, and more. The venue also includes food, drinks, and bar service in a high-traffic environment.

Position Summary:

This role supports arcade operations including game card sales, prize redemption, and maintaining the game floor.

Essential Duties:

Operate POS register for game card sales, reloads, and prize redemptions Assist guests with games and general questions Restock prizes and arcade supplies Maintain arcade floor, machines, and counters Perform opening and closing procedures (restocking, cleaning, setup) Monitor games and report issues Answer basic guest inquiries Other duties as assigned

Work Environment:

Fast-paced bowling and arcade environment with loud noise, bright lights, and high guest traffic.

Physical Demands:

Standing and walking for extended periods Bending, reaching, and continuous movement Lifting up to 100 lbs with assistance The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company's discretion. Check out our Facebook (

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HP Pay:

$17.00 - $17.50 per hour

Work Location:

In person