Call Center / Front Desk Representative

The Opportunity We are looking for a dedicated Call Center Representative that wants to give great customer service on a daily basis, and be available for Front Desk work as needed.

What you will be doing:

Answer incoming calls promptly and in a customer service friendly manner. Encourage patients to keep their appointments, limiting cancellations. Schedule appointments for new and returning patients. Complete new patient registration. Coordinate with patients, therapists, and as required the insurance team, billing team and home care scheduling team Manage the home care physical therapists and occupational therapists' schedules. EMR (Electronic Medical Records) data entry Follow up with past patients. Other administrative responsibilities, as required. What you will get from us: Paid Time Off (PTO) Paid holidays Health, vision and dental insurance

Nationwide Pet Insurance Discount Compensation:

$17.00-$23.00 per hour What you will need: Must live within 30 minutes driving distance from the Great Neck office Excellent customer service skills and a compassion for helping people Proficient using an EMR and quick to learn different computer programs Experience with managing a multiline phone system Self-directed with organizing skills Can accurately handle patient scheduling/management Punctual and stable work schedule Medical reception experience is a plus Call Center experience is preferred About Us Established in 2003, Reddy Care Physical & Occupational Therapy has been featured on the Inc. 5000 list of the fastest growing companies. We were able to achieve this by offering a hybrid business model with outpatient clinics and outpatient home therapy, which was established in 2010. Our outpatient clinics are located in Great Neck, Farmingdale, North Shore Towers, Woodbury, Deer Park, Bayside, Oceanside, Bay Shore, Amityville and NYC. Our strategy is to utilize this model to expand our footprint in the tri-state area, keeping in mind the future growth trajectory of Physical and Occupational Therapy. With this growth comes new opportunities for employees. Our expert team of therapists and administrative staff have been a large reason for our growth. Our goal is to provide our staff members stability, safety, and progressive learning environment. These team members are dedicated to ensuring that our clinical staff have a constant lead staff member that can be available at all times to support all aspects of their clinical experience. Our vision is to continue to establish outpatient facilities, outpatient home therapy and the highest level of clinical decision making for our patients.

Job Type:

Full-time Pay:

$17.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person