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Customer Service Representative
Job
Robert Half
Henrietta, NY (In Person)
Full-Time
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38
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Job Description
Description + Respond to customer inquiries via phone, email, and chat in a timely and professional manner. + Assist clients with questions related to HCM products and services, including payroll, benefits administration, time and attendance, HR data, and employee onboarding. + Troubleshoot basic system and user issues, escalating more complex matters to the appropriate internal teams. + Document customer interactions, issues, and resolutions accurately in the CRM or ticketing system. + Educate customers on platform features, workflows, and best practices to improve adoption and satisfaction. + Follow up on open cases to ensure timely resolution and a positive customer experience. + Collaborate with internal teams such as implementation, payroll, HR support, and technical support. + Maintain knowledge of company products, service updates, and compliance-related changes affecting clients. + Meet service level expectations for response time, case management, and customer satisfaction. Requirements + High school diploma or equivalent required; associate's or bachelor's degree preferred. + 1+ years of customer service, call center, or client support experience preferred. + Experience supporting HR, payroll, benefits, SaaS, or HCM platforms is a plus. + Strong verbal and written communication skills. + Excellent problem-solving and conflict-resolution abilities. + Comfortable using CRM systems, support ticketing tools, and web-based software. + Strong attention to detail and ability to multitask in a fast-paced environment. + Proficiency with Microsoft Office and general business systems. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .