Call Center Specialist

We are looking for a Call Center Specialist to join a team in Hudson, Wisconsin in a contract-to-permanent role. This position combines customer-facing support with administrative coordination, making it ideal for someone who can manage conversations effectively while keeping documentation and workflows organized. The right candidate will be comfortable handling inbound inquiries, resolving concerns with empathy, and supporting day-to-day office processes with accuracy and efficiency. This is a fast paced role where you will start remote for 1-2 months then be required to be fully on-site.

Responsibilities:

• Respond to inbound calls from internal and external contacts, delivering courteous and attentive support during each interaction. 40-50 calls per day.
• Address customer concerns calmly and work toward practical resolutions when situations become tense or escalated.
• Perform day-to-day administrative tasks such as document handling, scanning, fax coordination, mailing, and accurate data entry.
• Review and complete forms and related records in designated systems while maintaining organized digital documentation.
• Assist with accounts receivable support by checking service authorizations for accuracy and following up to correct discrepancies.
• Coordinate scheduling and calendar-related activities to help maintain smooth operational workflow.
• Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to manage records and support team processes.
• Follow established policies, procedures, and applicable compliance standards in all customer service and administrative activities.