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Part-Time Guest Services Representative - Weekends
Job
Rasa Spa
Ithaca, NY (In Person)
$37,440 Salary, Part-Time
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Job Description
Rasa Spa is seeking a dependable, detail-oriented Guest Services Representative for part-time weekend shifts. Available shifts include morning and afternoon hours, ranging from 5 to 8 hours per day. This position is an excellent opportunity for someone interested in growing within the spa and wellness industry. We value promoting from within and welcome candidates who may eventually be interested in full-time opportunities or expanded responsibilities at Rasa Spa. Our team takes pride in creating a warm, inclusive, and professional environment for both guests and staff. We are looking for someone who is personable, organized, and committed to providing exceptional guest experiences. Qualifications Proficiency in Microsoft Office and Google Suite programs Excellent organizational, written, and communication skills Excellent interpersonal skills and professional demeanor Detail oriented Ability to maintain professional appearance Preferences Proficiency in current spa booking software Experience working in the spa industry Experience working in retail Experience in customer service Requirements Uphold the Rasa Spa Brand Approach all encounters with guests and fellow employees in an attentive, friendly, courteous, and service-oriented manner Create and maintain an atmosphere of warmth and professionalism Maintain the space (refill water pitchers, restock locker rooms, clean sandals, etc) Provide timely reports to spa administration Handle phone and in-person inquiries in a timely and professional manner Coordinate daily operations and traffic flow of spa Have ability to handle client feedback with grace, maturity, and professionalism Complete daily opening/closing checklists Daily Operations Ensure service provider shifts are covered in the event of illness or absence Regular detailed assessments of entire facility including at the beginning and end of all shifts, ensuring repairs and maintenance are handled in a timely manner Ability to count and report cash drawer and credit card sales daily Comfortable locking Spa at close of hours of operation Keep a keen eye to the schedule with a goal of optimizing all bookings for efficiency Communicate professionally with clients, service providers, and management regarding scheduling needs, service inquiries, product recommendations, and sales opportunities Special Requirements Ability to lift 25 pounds Ability to move quickly through 5,000 square-foot space