Customer Service Representative

Hollowick, Inc. is seeking a Customer Service Representative for it's Manlius NY location.

Scope:

Respond to domestic customer inquiries, address customer problems, set up accounts and perform order entry. Initiate and coordinate invoicing. Create/produce reports.

Principle Accountabilities:

§ General Customer Service § Interact professionally with customers by phone and/or e-mail. § Provide support to purchasing agent as needed. § Research and respond timely to customers regarding product. § Research and respond timely to returns. § Resolve customer concerns and complaints; communicate problems to management in a timely manner. § Provide delivery information, including freight quotes in a timely manner. § Enter sales orders in a timely manner; verify pricing to GP system, proof to customer purchase order. § Coordinate and ensure customer purchase orders are shipped timely per customer requirements. § Process customer invoices and post batch in a timely manner. § Process credit/debit memos in a timely manner, with proper backup paperwork. § Process return requests in a timely manner - providing customers and shipping with proper paperwork for returns. § Communicate and coordinate on customers behalf with other departments professionally. § Work effectively as a team member. § Maintain a clean, organized and safe work area. § Adhere to all company policies and procedures. § Actively participates in improvement initiatives within scope of Job Description. § Support company goals within scope of Job Description. § Assume additional responsibilities as needed. Pricing Maintenance\ § Coordinate with Promotional/Advertising Coordinator to obtain all pricing and special promotion updates; maintain and timely update pricing and special promotion information in GP system; proof pricing and special promotion update completeness in GP system with Promotional/Advertising Coordinator. Delivering Excellence • To carry out all duties within the scope of the Company mission and values and to support and encourage practices to meet this end.

Qualifications Required:

Associate Degree or equivalent 1-2 yrs. customer service experience Computer competency in Microsoft Office Suite or equivalent What benefits does Hollowick offer? •

Medical :

There are 3 plan options for you to select; you pick which plan is best for you and your individual needs! •

Dental :

Will need your choppers to enjoy the treaty treats at employee appreciation lunches! •

Life Insurance :

We want to help you lookout for your family. •

Long-Term Disability :

We want to ensure your security if you become ill by providing offering disability insurance. •

Flexible Spending Accounts- Medical & Dependent Care :

We want to help you save money through this pre-tax deduction! •

Vacation/Paid Time Off/Floating Holidays :

We appreciate our hard-working employees and deserve time off to enjoy travel & hobbies or just need time to complete the home projects we want to avoid. • 9

Paid Holidays :

We encourage you to get some R&R over the holidays… and we'll pay you for it! 6 traditional holidays - New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, & Christmas; 3 non-traditional holidays (love these!) - Day After Thanksgiving, Christmas Eve, & Good Friday plus two floating holidays! • 401

K :

Our employees have the ability to plan and save for retirement. Time to start dreaming of all of your post-retirement adventures! •

Employee Discounts :

We want to you enjoy our products as much as we do! •

Free Parking :

Have to be honest...no paid parking in the area. If you are paying for parking now - you can spend that money on something fun! •

Annual Holiday Party :

3rd ANNUAL Holiday Extravaganza 2025 was (you guessed it!) an extravaganza! •

Work/Life Balance :

As the past 2 years highlighted this need, this is not new to Hollowick. The organization has always provided exceptional work-life balance! •

Co-workers :

Hollowick team members are passionate about our products. If you see someone flipping a candlelight over in a restaurant to look at the logo, you mostly likely witnessed the passion Hollowick team member! •

Advancement :

Reach for the stars - we want you grow in the Hollowick family! We are an equal opportunity employer and do not discriminate on the basis of characteristics protected by federal and state laws and regulations. These characteristics include, but are not limited to age, race, color, religion, sex, national origin, marital status, sexual orientation, veteran status or disability. This employer participates in E-Verify. We will provide the Social Security Administration (SSA) and the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization E-Verify is a service of DHS and SSA. For more information on your right to work, visit www.e-verify.gov.

Job Type:

Full-time Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Kindly explain your current role or position, and what factors have inspired you to explore new opportunities? (Those who do not answer will not be considered). This position starts between $18-$21 per hour (depending on experience); are you interested in this position? (Those who do not answer will not be considered). What is a good email address and phone number to contact you?

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Manlius, NY (Required)

Work Location:

In person