Medical Call Center Representative

We are currently seeking full time/part-time Patient Service Representative for our Digestive Disease Care Call Center.

Job Duties and Responsibilities:

Answers the telephone promptly and in a polite and professional manner to meet Digestive Disease Care customer service standard of excellence. Handle a high volume of inbound calls from patients in a positive manner and individualized customer service. Schedules appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered. Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies. Enters telephone encounters into the electronic medical record (EMR) databases by entering information timely and ensuring all files are up to date system. Demonstrates the ability to meet quality assurance requirements and other qualitative, quantitative key performance metrics. Document all call information according to standard operating procedures. Maintain patient privacy according to HIPAA regulations. an understanding of when to escalate calls to a supervisor. Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines. Handle outbound calls upon request. Performs other miscellaneous administrative duties as assigned and directed by your supervisor

Required Qualifications:

Excellent written, verbal, and listening skills. Prior experience in a Call Center or Customer Service environment. Proficient in relevant computer applications (Word, Excel, PowerPoint, Google Suite, etc.); data entry and typing. Working knowledge of customer service principles and practice, call center technology, and administration and clerical processes; sound decision making and organizational skills. Ability to work a flexible schedule, including weekends and holidays. Above average customer service skills and the ability to remain calm in stressful situations.

Preferred Qualifications:

High School diploma or equivalent required; degree in communications or related field preferred

Job Types:

Full-time, Part-time Experience:

Call Center:

2 years (Required)

Job Type:

Full-time Pay:

$19.00 - $20.00 per hour

Experience:

Call center: 2 years (Preferred) Customer service: 2 years (Preferred)

Work Location:

In person