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Client Services Representative

Job

Superior Lubricants

North Tonawanda, NY (In Person)

$46,800 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/15/2026

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Job Description

We're looking for a friendly, detail-oriented Client Services Representative to be the first point of contact for our customers. In this role, you'll provide prompt, professional support by answering inquiries, processing orders, and resolving issues, all while delivering an exceptional customer experience. If you're organized, a strong communicator, and thrive in a fast-paced environment, we'd love to have you on our team. $22 - $23/hour Paid weekly every Thursday M-F 8am - 4:30pm 8 paid holidays & generous time off accruals 401k w/ employer match Company paid STD, and life insurance Company sponsored events and supportive family-owned culture Much more!
Summary:
The Client Services Representative will be the first-window ambassador for Superior Lubricants to our internal and external customers as well as communicate positively with our vendors. Responsible for all inbound communications between our clients and our sales force.
Essential Duties:
Respond to inbound and outbound calls and emails from current and prospective customers, while also initiating outbound communication to engage with both existing and potential clients. Handle customer inquiries and resolve support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience. Collaborate with the sales and billing teams to expedite service accordingly. Serve as an advocate for the customer; problem-solving and helping them navigate through Superior Lubricant to get an answer or resolution. Maintain records associated with all transactions and prepare reports as needed. Suggest and develop operational and process improvements to better serve our customers. Other duties assigned by management.
Qualifications:
High School Diploma or equivalent (required) Minimum 2 years' experience in a client/customer service role (preferred)
Knowledge, Skills, and Abilities:
Strong communication, problem solving, and interpersonal skills. Ability to multitask and follow up open tasks. Proven experience in building and maintaining positive customer relationships. Effective time management skills to handle multiple customer inquiries simultaneously. Flexibility to adapt to changing customer demands and thrive in a fast-paced environment. Proficiency in resolving customer conflicts. Extremely detail-oriented.