Parts & Service Writer

Taylor Equipment Sales & Powersports is seeking a new team member! We sell and service new and used farm equipment, powersports, mowers, parts, and tools. Our brands include New Holland, Mahindra, XCMG, Ferris, Artic Cat, Kawasaki, Husqvarna, SCAG, Kress, EZGO and more. If you love heavy equipment and powersports and are passionate about customer service, apply today! We are a family-owned and oriented company (with a track record of growth!) Full-Time Benefits (medical, dental, 401k, paid time off) Positive company culture Excellent company-wide employee discounts

Responsibilities and Duties:

Customer Service & Communication Serve as the main point of contact for customers—scheduling service appointments, understanding equipment issues, and providing regular updates on repair status and completion timelines. Work Order Management Open, track, and close repair orders accurately. Document all services requested and performed, along with technician notes and parts used, to ensure complete and transparent service records. Estimating & Service Advising Create accurate repair estimates and advise customers on necessary services based on inspections and manufacturer guidelines. Help customers make informed maintenance and repair decisions. Parts Coordination Work closely with the parts department to ensure timely ordering and availability of needed components for repairs, helping minimize equipment downtime. Parts Ordering & Coordination Order, receive, and coordinate parts for customer repairs and technician work orders. Assist technicians with special-order parts and work closely with the parts department to ensure timely availability of components and minimize downtime. Record Keeping & Reporting Maintain detailed records of service histories, work orders, parts usage, and customer communications. Assist in generating reports on service performance and technician productivity.

Requirements:

Detail oriented with good organizational skills Think and work independently, the ability to multitask is a must Courteous assistance for all customers, walk-in and phone calls Knowledge of and ability to use computers to complete daily work tasks Ability to engage and relate with customers to fulfill their requests Knowledge of mechanical parts and service is a plus, willing to train the right candidate Background in customer service is helpful, but not required

Offering:

Full time position - 40 hours per week, weekend rotation required Full benefits package- Health, vision, dental insurance offered after 90 days, Retirement after 1 year Family oriented and owned dealership with a commitment to teamwork Pay rate is based on experience Paid time off

Job Type:

Full-time Pay:

$16.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Plattsburgh, NY 12901 (Required) Ability to

Relocate:

Plattsburgh, NY 12901: Relocate before starting work (Required)

Work Location:

In person