Client Relations Specialist

Client Relations Specialist Royal Comfort

HVAC - 5.0

Port Chester, NY Job Details Full-time $25 - $30 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Snacks provided Vision insurance Employee discount Referral program Qualifications Customer records maintenance Personal service client interaction documentation Records maintenance Microsoft Excel Customer relationship building Reputation management Email customer support Microsoft Outlook Phone communication Service scheduling Word embeddings Mid-level Brand representation Online marketing High school diploma or GED Managing clients in a customer support role Customer service through social media Customer engagement 2 years Customer interaction during outreach Communication skills Client interaction via phone calls Full Job Description Client Relations Specialist Build Your Future with Royal Comfort Royal Comfort has been serving Westchester and Fairfield County since 2017, providing dependable HVAC services backed by over 100 years of combined team experience. As we continue to expand, we are focused not only on delivering exceptional service to our customers but also on developing our employees and promoting from within. We are currently looking for a Client Relations Specialist who is eager to grow professionally while contributing to a high-performing, customer-focused team. This role blends customer interaction, coordination, and digital engagement, making it a great opportunity to build a well-rounded skill set. What You'll Do In this role, you'll be a key connection point between our customers and internal teams while also supporting our online presence and brand engagement. Manage inbound and outbound customer communication via phone, email, and online channels Schedule appointments and assist customers with service-related inquiries Interact with customers on social media platforms, responding to messages, comments, and reviews Support marketing efforts, including basic social media updates and engagement initiatives Coordinate communication between customers, technicians, and office staff Maintain accurate records and ensure all customer interactions are properly documented Help strengthen the company's reputation through professional and timely communication Why Join Royal Comfort?

Career Advancement:

We prioritize internal growth and offer opportunities to move into advanced roles

Ongoing Development:

Training and support to help you build new skills and succeed long-term

Positive Work Environment:

A team-driven culture that values collaboration and respect

Growing Company:

Be part of a company that continues to expand, creating new opportunities for employees

Compensation:

$25 - $30 per hour, depending on experience

Work Hours:

Monday through Friday, 8:00 AM - 4:30 PM (occasional overtime as needed) Benefit Package 401(k) with up to 3.5% company match Medical insurance (20% employer-paid for employees) Optional dental and vision coverage Short-term disability insurance Paid time off and vacation 8 paid holidays Performance-based bonuses and referral incentives Company events and team activities Employee discounts Office perks including a stocked kitchen, coffee bar, and snacks What We're Looking For High school diploma or equivalent 2+ years of experience in customer service, administration, or a similar role Strong communication skills, both written and verbal Comfortable engaging with customers across phone, email, and social media Organized and able to manage multiple tasks in a fast-paced environment Proficiency with Microsoft Office (Word, Excel, Outlook) Experience with ServiceTitan or similar platforms is a plus HVAC or home service industry experience is helpful but not required Reliable, professional, and team-oriented mindset