Customer Service Rep-3Cl L503

Under second degree of supervision handles telephone and written communications with customers in various functions of customer service work calling for a limited degree of judgment. Required Education/Experience High School Diploma/GED Relevant Work Experience At least one year of experience in related work with the Company or its equivalent. Required Pleasant personality, with ability to solve problems through the human relations approach. Required Neat, legible handwriting. Ability to type. Required Sound physical condition. Required Willingness to direct and instruct employees assisting on the same work. Required Possession of the qualities of neatness, cleanliness and orderliness in work and person. Required Qualified bidders will be subject to drug testing as required by governmental regulations.

Required NOTE:

Each applicant will be required to successfully pass a Management/Union developed and validated test. Employees bidding into the department shall not be eligible to fill vacancies outside of the occupational group for a period of 18 months. Required Automatic progression to Customer Service Representative 2nd Class after 18 months as Customer Service Representative 3rd Class. Licenses and Certifications Driver's License Required Core Responsibilities Under second degree of supervision handles telephone and written communications with customers in various functions of customer service work calling for a limited degree of judgment. Take requests for electric and gas service completing the necessary meter and service orders. Take requests for electric and gas appliance service completing the necessary service orders. Take trouble and emergency calls from electric and gas customers completing the necessary service orders. Answer complaints and inquiries relative to billing, service and application of rates and the completion of necessary analysis work and other paperwork to complete these inquiries. Perform credit and collection duties relative to customer accounts including arrangements for payment, deposits, accounts disconnected for nonpayment and other miscellaneous credit activities. Perform other related or less skilled duties as assigned. Perform duties in accordance with Company Safety Rules and Good Housekeeping Practices.