Customer Service Representative

Job Title:

Customer Service Representative Location:

Albany, NY Schedule:

Full-Time | Monday-Friday | 37.5 hours per week |

On-site Pay:

$18.00-$20.00 per hour

Start Date :

As soon as possible. Job Overview Galt is seeking a motivated Customer Service Representative to support one of our trusted nonprofit clients. This role is ideal for someone with strong attention to detail, excellent communication skills, and a genuine desire to support customers and partners. In this position, you will play a key role in managing customer inquiries and purchase orders while collaborating across teams to ensure accurate and timely service. Success in this role means providing professional, responsive customer support and contributing to smooth daily operations. Qualifications High School Diploma required; Associate's Degree preferred. Minimum of 1 year of customer service experience Proficiency in Microsoft 365, including Excel, Word, and Teams Experience with CRM systems preferred. Strong attention to detail and organizational skills Clear, professional written and verbal communication skills Ability to manage multiple tasks and meet deadlines. Collaborative, dependable, and customer-focused work style Responsibilities and Duties Enter, update, and manage purchase orders accurately across multiple systems. Respond to customer inquiries via phone and email in a timely and professional manner. Resolve customer issues by identifying needs and coordinating appropriate solutions. Collaborate with vendors and member agencies to fulfill customer requests. Serve as the primary point of contact for customer inquiries. Maintain accurate records and documentation related to orders and communications. Support internal teams to ensure consistent, high-quality customer service. Why Work Through Galt Galt is a non-profit staffing agency with the mission to provide, promote, and expand employment opportunities for individuals with disabilities. We give priority in hiring individuals with disabilities including medical, physical, and psychological conditions. Galt has and will continue to create a better workplace - one in which employers have access to skilled and motivated workers, and people of all abilities can find meaningful, sustaining work. A devoted and friendly team that is there to help you every step of the way in advancing your career. Benefits 37.5-hour work week | Monday-Friday (on-site) 80% employer-paid medical and dental coverage 401(k) with employer matching plus 5% contribution Generous paid time off Tuition reimbursement Employee Assistance Program (EAP) Health Reimbursement Arrangement (HRA) Job Application Process Galt utilizes online forms and electronic signatures throughout the hiring process. As an employer of people with disabilities, we understand that assistance or accommodation may be required. If you need an accommodation at any point, please contact us at 877-361-1277 .

Note:

Please allow five (5) business days to process your application. IND-1