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Customer Service Representative
Job
Robert Half
Syracuse, NY (In Person)
Full-Time
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38
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Job Description
We are seeking a reliable and customer-focused Customer Service Representative to join our team. This role is responsible for delivering exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is a strong communicator, detail-oriented, and thrives in a fast-paced environment.Key ResponsibilitiesServe as the primary point of contact for customer inquiries via phone, email, or chatProvide accurate information regarding products, services, and company policiesResolve customer concerns in a timely and professional mannerProcess orders, returns, and account updates as neededDocument customer interactions in internal systemsCollaborate with internal teams to address and escalate issues when necessaryMaintain a high level of professionalism and customer satisfaction