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Call Center Representative

Job

FlexStaff Careers

Williston Park, NY (In Person)

$45,760 Salary, Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Call Center Representative at FlexStaff Careers Call Center Representative at FlexStaff Careers in Williston Park, New York Posted in about 3 hours ago.
Type:
full-time
Job Description:
FlexStaff is seeking temporary Call Center Representative for our clients Contact Center. They are a leading physical therapy provider with an extensive network of locations in the NYC Metropolitan area. Seeking candidates with EMR experience to be responsible for scheduling appointments, verifying insurance information, updating demographics, and informing patients of necessary documentation for health center visits. Key Details Temporary Role to run approximately 3 months
Location:
Garden City, Nassau County (100% onsite)
Hours:
40 hours/week
Pay Rate:
$22 hour Call center hours are between 8am-8pm. We are seeking candidates who are available to work an 8-hour shift within these operational hours Job Summary Under direct supervision of the Patient Satisfaction Manager, the call center representative is responsible for assisting in our commitment to provide our patients with stellar patient experience by ensuring the highest quality and compassionate care. Responsibilities Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications Route escalated calls to the appropriate department and personnel Complete tasks surrounding the nature of the call and provide the highest level of patient care and support Schedule appointments based on availability and continuity of care, verify insurance information, updates demographics, and inform patients of necessary documentation for health center visits Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations Answer a high volume of calls Requirements High School Diploma or equivalent Strong customer service skills; ability to diffuse client frustrations Excellent interpersonal and communication skills Ability to use logic and problem-solving skills to resolve issues Ability to work independently under tight deadlines in a rapidly changing environment Excellent time management and organizational skills