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Customer Service Representative

Job

CFS

Akron, OH (In Person)

$40,000 Salary, Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 7/20/2026

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Job Description

Customer Service Representative CFS•4.0 Akron, OH Job Details $39,000•$41,000 a year 18 hours ago Qualifications Live chat Customer records maintenance Managing customer accounts Email customer support Customer returns handling Sales transaction processing Phone communication Customer order taking Client inquiry handling Process improvement Refund processing Accurate transaction records management High school diploma or GED Client database systems CRM system proficiency Productivity software Order issue resolution Cross-functional collaboration Communication skills Email support Entry level Customer data entry Full Job Description Job title:
Customer Service Representative Location:
On-site in
Akron, OH Schedule:
Monday-Friday Salary:
$39,000•$41,000 depending on experience
Why This Opportunity Stands Out:
Small team with a family-like atmosphere Your voice matters—ideas are encouraged and valued Flexible, supportive work culture Opportunity to grow and take on more responsibility over time Key Responsibilities (Customer Service Representative): Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Process orders, returns, exchanges, and refunds accurately Maintain detailed records of customer interactions and transactions Collaborate with other departments to resolve complex issues Follow up with customers to ensure their issues are resolved to their satisfaction Provide information about products, services, promotions, or policies Identify opportunities for process improvement and customer satisfaction enhancements Qualifications (Customer Service Representative): High school diploma or equivalent Previous customer service or call center experience is a plus Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and work under pressure Familiarity with CRM systems and Microsoft Office Suite For immediate and confidential consideration reach out to me, Kelley McEndree, at . #INJUN2026