Customer Service Representative

Overview Join Suburban Driving School in Chardon as a Customer Service Representative and become the friendly, professional face of our organization! In this vital role, you will deliver exceptional customer support through various communication channels, ensuring every client feels valued and heard. Your enthusiasm, organizational skills, and attention to detail will help foster positive relationships and streamline office operations. This paid position offers an exciting opportunity to utilize your administrative and customer service expertise in a fast-paced environment committed to driver training excellence.

ESSENTIAL QUALITIES

Empathy:

The ability to understand and validate the customer's emotions.

Active Listening:

Fully focusing on the customer's words to grasp the core issue without interrupting.

Patience:

Maintaining a calm, polite, and composed demeanor, especially when interacting with frustrated callers.

Problem-Solving:

The critical thinking required to identify issues and implement quick, effective resolutions.

Positivity:

Projecting a warm and encouraging attitude that diffuses tension and leaves a lasting impression.

Time Management:

Balancing multiple tasks, prioritizing tasks, and off-phone work efficiently in a seasonally fast-paced environment.

Independent and Teamwork Skills:

Mastering of these two complementary strengths, knowing how to self-start and manage personal projects, while also actively collaborating and communicating with others to reach shared goals.

Required Experience Customer-Facing Background:

1 to 3 years of experience in call centers, retail, or client support roles.

Technical Proficiency:

Hands-on experience using Customer Relationship Management (CRM) software (customer database, enrolling, and scheduling system) Microsoft Outlook and Teams Using multi-line phone system and desired familiarity with Zoom Phone app for VoIP phone system with domestic calls, SMS messaging, voicemail transcription, call recording

Conflict Resolution:

A proven track record of de-escalating tense situations and managing difficult or irate customers professionally.

Product Knowledge:

Experience quickly learning and troubleshooting specific products, software, or service-industry standards to help customers make informed decisions.

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Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Work Location:

In person