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Customer Service Representative
Job
Debord Plumbing & Heating
Chardon, OH (In Person)
$42,640 Salary, Full-Time
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Job Description
Overview Join our dynamic team as a Customer Service Representative and become the friendly, professional voice that helps our clients feel valued and supported. In this role, you will be the first point of contact for customers, providing exceptional service through various communication channels. Your energetic approach and organizational skills will ensure smooth operations , creating a positive experience for everyone who interacts with us. This paid position offers an exciting opportunity to develop your office management and customer support skills in a fast-paced environment. Responsibilities Greet visitors and answer multi-line phone systems with professionalism and enthusiasm, ensuring each caller feels valued. Utilize computer skills to update records accurately using Microsoft Office, Google Workspace, and QuickBooks as needed. Support office management tasks such as calendar management, appointment scheduling, and proofreading documents for accuracy. Provide excellent customer support by addressing inquiries promptly and courteously via phone or email. Proven office experience with strong organizational skills and proficiency in computer literacy tools . Excellent phone etiquette with experience managing multi-line phone systems in a professional setting. Prior clerical or administrative experience, including data entry, filing, proofreading, and calendar management is helpful. Knowledge of customer service best practices combined with strong time management skills to prioritize tasks efficiently.