Customer Service Associate

Customer Service Associate EventPop Columbus, OH Job Details Full-time $23.80 - $25.00 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Qualifications Computer operation Microsoft Excel Customer relationship building Microsoft Outlook Sales transaction processing Financial transaction processing Phone communication Computer literacy Processing cash transactions English High school diploma or GED Analysis skills Attention to detail Data entry Data interpretation Order entry Communication skills Hotel experience Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Customer Service Associate - Columbus, OH We are seeking an energetic and dedicated Customer Service Associate to join our dynamic team! In this role, you will be the frontline ambassador for our company, providing exceptional support and service for our customers. Your enthusiasm and communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure every customer interaction leaves a lasting positive impression. Customer Service Associates will provide resolution to issues through troubleshooting, sales, service, referrals and providing minor concessions.

Customer Service Associate Daily Responsibilities:

Responding to inquiries promptly and courteously Process customer orders accurately Handle complaints in an effective manner Work closely with customers and on-site management to address inquiries Handle cash transactions and process payments securely when necessary Support client services by coordinating appointments, tracking customer interactions, and maintaining detailed records Analyze customer feedback and support data to identify trends and suggest improvements for service delivery

Customer Service Associate Qualifications:

High school diploma or equivalent is preferred Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred Ability to follow instructions and interpret operational documents is required Excellent communication skills in English; additional language skills are a plus Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills Experience with outbound calling and call center operations preferred Demonstrated analysis skills for evaluating customer data and feedback Ability to handle cash accurately and perform data entry efficiently Prior experience in customer service roles involving client interaction via phone or digital channels Join us as a Customer Service Associate and become a vital part of a team committed to delivering outstanding client experiences. If you are reliable, detail-oriented, and ready to join a supportive team, we'd love to hear from you! Please submit your résumé to apply. We are proud to offer equal employment opportunities.

Pay:

$23.80 - $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person