Call Center Agent

Call Center Agent

ABOUT FIVE RIVERS HEALTH CENTERS

Five Rivers Health Centers is an expanding Federally Qualified Health Center (FQHC) providing a medical home for low-income patients in Dayton and Xenia, Ohio. We provide quality medical, dental, vision, and behavioral healthcare to over 27,000 patients with more than 90,000 visits annually at our eight convenient locations. As an FQHC, our growing organization empowers staff to make a difference in the lives of others every day with a commitment to providing quality, cost-effective healthcare for our patients with respect and dignity, without regard for ability to pay. Position Overview The Call Center Agent supports the mission and vision of Five Rivers Health Centers by working directly with patients as the first point of contact to efficiently schedule, cancel, and/or confirm appointments while maintaining patient confidentiality. General Responsibilities Answers inbound calls from patients in a courteous and empathetic manner, confirms patient demographics, insurance information, and referral requirements, routes messages to other departments, providers, and staff in a clear and concise manner after accurately verifying information. Provides appointment details and associated follow-up information. Documents patient interactions in the electronic health record accurately. Resolves patient questions and escalate issues or complaints as appropriate. Documents patient refill requests Other duties as assigned Qualifications High School diploma or equivalent required Associates Degree in the healthcare or business field preferred Minimum of one year of customer service experience required Windows-based computer experience required Medical terminology knowledge preferred Benefits Five Rivers Health Center offers a complete benefits package including medical insurance, dental insurance, vision insurance flexible spending accounts, health savings accounts with employer contributions, health reimbursement account, 9 1/2 paid holidays, 20 paid vacation & sick days, short-term disability, long-term disability, life insurance, wellness incentive, organization incentive, retention bonus, tuition discounts and 401(k) with employer contribution.

EOE/M/F/D/V

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Application Question(s): Desired rate of pay:

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) Windows-based computer : 1 year (Required)

Work Location:

In person