Customer Service Representative

SUMMARY Ensure customers receive maximum service through efficient order processing and careful coordination of services provided by other appropriate Marlite personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Provide service between customers, business development managers and the company via verbal and written communication. Provide customer service i.e., pricing, receives orders via emails or fax Enter data from source documents into computer. Identifies and interprets data to be entered and verifies its accuracy. Enters necessary codes and ensures prompt, accurate and efficient processing of customer orders received Communicates the anticipated order completion and shipping dates, the progress of orders, or changes to orders to the customer. Problem solves customer complaints for appropriate remedy or clearly communicates issue(s) to the appropriate manager for proper and immediate investigation. Obtains information in response to inquiries or special requests, (i.e. product application or technical information) and relays answers to customers or routes inquiry to appropriate team personnel. Maintains current pricing and technical knowledge on Marlite products. Performs miscellaneous duties as requested by customers or the customer service manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

High School diploma with 1 year customer service experience. Microsoft Word and Excel experience preferred.

LANGUAGE SKILLS

Ability to read and interpret order requirements/instructions. Ability to write routine correspondence, i.e. literature requests. Ability to speak effectively with customers or other team members of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Ability to effectively operate a computer to accurately and efficiently enter data. Good communication skills and proper telephone techniques.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle or feel. The employee is occasionally required to stand; walk, reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Type:

Full-time Pay:

$22.00 - $23.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required) Data entry: 2 years (Required)

Work Location:

In person