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Customer Support Associate
Job
Metro Capital Services
Dublin, OH (In Person)
$57,200 Salary, Full-Time
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Job Description
Metro Capital Services is hiring a Customer Support Associate to support our Kinetic Fiber campaign in the Columbus area. This position focuses on customer communication, account support, and helping individuals better understand available connectivity services and options.
As a Customer Support Associate, you will work directly with customers, provide information about Kinetic Fiber services, assist with account-related questions, and help create positive customer experiences through professional face-to-face interactions. We are looking for individuals who enjoy working with people, building relationships, and developing valuable communication and customer support skills. Core Functions of the Customer Support Associate Assist customers in learning about available Kinetic Fiber services and connectivity options Provide helpful information regarding service features, internet capabilities, and account resources Support customers throughout the onboarding and account setup process Maintain accurate customer information and ensure a smooth customer experience Build positive relationships through consistent communication and follow-up support Address customer questions and concerns in a professional and timely manner Preferred Skills for a Customer Support Associate Strong communication and interpersonal skills Positive attitude and professional demeanor Excellent attention to detail and organizational abilities Ability to build rapport and maintain positive customer relationships Strong problem-solving and critical-thinking skills
As a Customer Support Associate, you will work directly with customers, provide information about Kinetic Fiber services, assist with account-related questions, and help create positive customer experiences through professional face-to-face interactions. We are looking for individuals who enjoy working with people, building relationships, and developing valuable communication and customer support skills. Core Functions of the Customer Support Associate Assist customers in learning about available Kinetic Fiber services and connectivity options Provide helpful information regarding service features, internet capabilities, and account resources Support customers throughout the onboarding and account setup process Maintain accurate customer information and ensure a smooth customer experience Build positive relationships through consistent communication and follow-up support Address customer questions and concerns in a professional and timely manner Preferred Skills for a Customer Support Associate Strong communication and interpersonal skills Positive attitude and professional demeanor Excellent attention to detail and organizational abilities Ability to build rapport and maintain positive customer relationships Strong problem-solving and critical-thinking skills