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Medical Customer Service Rep
Job
Robert Half
Dublin, OH (In Person)
Full-Time
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Job Description
Description We are looking for a compassionate Medical Customer Service Rep to support patients and providers by handling appointment intake, scheduling changes, and general service inquiries. This contract opportunity with potential for a permanent role is ideal for someone who stays calm under pressure, communicates with empathy, and creates a positive experience for patients during every interaction. The right candidate will bring prior call center or healthcare support experience and the ability to build trust while resolving concerns efficiently.
Responsibilities:
- Answer inbound patient calls and respond to questions with professionalism, patience, and accuracy.
- Coordinate new patient intake and update appointment details based on provider availability and patient needs.
- Reschedule visits, confirm information, and guide callers through next steps for care access.
- Use active listening and de-escalation techniques to address concerns and maintain a supportive experience.
- Explain basic billing-related information and route more complex account questions to the appropriate team.
- Document call details clearly and maintain accurate records within internal healthcare systems.
- Build rapport with patients, families, and clinical offices while delivering service aligned with healthcare standards.
- Support call center operations by managing a steady volume of inquiries and prioritizing urgent requests appropriately. Requirements
- At least 2 years of experience in customer service, call center support, or a similar patient-facing role.
- Working knowledge of basic medical terminology and familiarity with healthcare environments.
- Experience handling inbound calls, appointment coordination, or client intake activities.
- Strong verbal communication skills with the ability to show empathy and remain composed in difficult conversations.
- Ability to de-escalate tense situations and provide thoughtful solutions while maintaining professionalism.
- Familiarity with patient billing discussions and understanding when to escalate financial questions.
- Strong attention to detail and ability to accurately enter and update information in electronic systems.