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Customer Service Representative
Job
Schibley Chemical Company
Elyria, OH (In Person)
$37,440 Salary, Full-Time
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Job Description
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They're patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Answer incoming calls Identify and assess customers' needs Take orders from customers Email / call customers Schedule pickups and deliveries for customers Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Skills Customer service experience is preferred but not required Must have great communication skills both over the phone and via email Customer orientation and ability to adapt/respond to different types of people Ability to multi-task, prioritize, and manage time effectively High school diploma Be able to work independently at times and problem solve