Customer Service Support: I (Junior)

Description We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information.
• Provide support with general office tasks, ensuring all documentation and processes are handled efficiently.
• Conduct research to resolve customer issues or provide in-depth responses to inquiries.
• Maintain thorough and effective email correspondence with clients and internal teams.
• Assist with hiring-related processes, including scheduling and managing communication with candidates.
• Troubleshoot customer concerns and escalate complex issues to the appropriate departments.
• Deliver clear and precise communication to ensure customer satisfaction.
• Collaborate with team members to improve service delivery and address common challenges.
• Stay updated on company products, services, and policies to provide accurate information.
• Ensure all customer interactions are logged and documented appropriately. Requirements
• Proven experience in a customer service or administrative support role.
• Strong understanding of general office functions and procedures.
• Ability to conduct research and analyze information to resolve customer concerns.
• Proficiency in managing detailed and organized email correspondence.
• Familiarity with hiring processes, including scheduling and candidate communication.
• Strong troubleshooting skills to address and resolve customer inquiries.
• Excellent verbal and written communication skills.
• Ability to work onsite in Fairfield, Ohio, as required.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .