Call Center Specialist

Description We are seeking a customer-focused Call Center Specialist to support security-related operations in Ohio. This contract role is responsible for managing inbound communications, assisting with camera testing activities across multiple locations, and providing administrative support to ensure efficient service delivery. The ideal candidate is detail-oriented, service-driven, and comfortable using customer service systems while communicating effectively with both internal teams and external contacts. Based on general knowledge. Key Responsibilities + Answer incoming calls and provide prompt, professional, and courteous support to customers and site contacts. Based on general knowledge. + Coordinate and document camera testing activities for multiple security locations. Based on general knowledge. + Maintain accurate records of customer interactions, update case information, and track follow-up actions within customer service systems. Based on general knowledge. + Communicate clearly with callers and internal team members to address inquiries and confirm testing progress and status. Based on general knowledge. + Perform routine administrative duties, including data entry, note-taking, and record maintenance. Based on general knowledge. + Support basic Ethernet troubleshooting by following established procedures and escalating issues as appropriate. Based on general knowledge. Requirements

• Experience or interest in inbound call center or customer support work
• Strong verbal communication skills with a consistent customer-first mindset
• Basic office and computer skills, including accurate data entry and documentation
• Familiarity with customer service software or the ability to learn new systems quickly
• Understanding of Ethernet concepts or comfort following technical support instructions
• Ability to work onsite in Green, Ohio
• Availability to commit to a contract assignment lasting approximately 3 to 12 months TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .