Customer Service Representative

Customer Service Representative - State Farm Office Position available in Marion or Bucyrus office (whichever fits best) Overview We're looking for someone who genuinely enjoys working with people and wants to do more than just answer questions. If you're the kind of person who builds real connections, listens well, and naturally looks for ways to help others, this could be a great fit for our Marion or Bucyrus State Farm office. This isn't a scripted call-center job. You'll be helping clients with their insurance needs every day while getting to know them and making sure they're properly protected. It's about being helpful, friendly, and proactive without ever coming across as pushy. What You'll Do Greet clients in the office and take care of calls with energy and a smile Handle payments, policy changes, billing questions, and anything else that comes up Keep client records organized and follow up to make sure everything's taken care of Chat with clients to understand what's going on in their lives and spot ways we can better serve them Help keep the office running smoothly with scheduling, paperwork, and daily tasks What We're Looking For Someone who's great with people and actually enjoys conversations Strong attention to detail and the ability to juggle a few things at once Dependable, organized, and takes ownership of their work Basic computer skills (we use Microsoft Office, email, etc.) Customer service or office experience is a plus, but we'll train the right person-insurance experience isn't required Why You'll Enjoy Working With Us Friendly, supportive team that actually works together Positive office atmosphere with no evenings or weekends Real opportunity to grow- a lot of our people move up into licensed roles or higher pay Stable agency with good clients who've been with us for years Straightforward work that feels meaningful Pay & Benefits Starts at $18.00 per hour (more if you have solid experience) Quarterly bonuses based on performace 401(k) with matching, life insurance, paid time off Professional development help (we'll even support you getting licensed) Paid training •How to Apply•If you're interested, send us a short message that includes the word "service" in the very first sentence.

Also answer this question:

"A customer calls in to make a simple payment. Walk me through how you would handle the call and what you might say to better understand their situation beyond just taking the payment." We read every response ourselves and we're excited to find the right person to join our team.

Work Location:

In person -

Marion or Bucyrus, Ohio Pay:

From $18.00 per hour

Benefits:

401(k) Paid time off

Education:

Bachelor's (Preferred)

Work Location:

In person