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Customer Service Representative
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Robert Half
Medina, OH (In Person)
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to join a manufacturing team in Medina, Ohio in a contract role with the potential to become permanent. This position supports customers, sales partners, and internal teams by coordinating orders, resolving inquiries, and keeping account information current across multiple product lines. The ideal candidate brings strong communication, organization, and follow-through, along with the ability to manage details accurately in a fast-paced, in-person environment.
Responsibilities:
- Coordinate customer orders from initial request through post-order follow-up, ensuring each step is completed accurately and on schedule.
- Work closely with sales, intake, and quoting teams to gather needed details, answer questions, and support active projects across product categories.
- Participate in project kickoff discussions and help maintain alignment between customer expectations, sales activity, and operational requirements.
- Maintain customer account records, open order tracking, shared documentation, and portal updates so information remains current and accessible.
- Monitor order status, revise shipping or lead-time details when needed, and communicate changes promptly to customers and sales representatives.
- Process payment or deposit collection when required and support related account inquiries with professionalism and accuracy.
- Prepare and release order tickets within established timelines, including time-sensitive console orders and direct shipment activity.
- Conduct stock availability checks, send shipment notifications for direct-ship orders, and handle service requests related to national, hospitality, international, private label, and other assigned accounts. Requirements
- At least 1 year of experience in customer service, order entry, sales support, or a related administrative role.
- Strong verbal and written communication skills with the ability to respond clearly to customers and internal teams.
- Proficiency with computer systems and business applications, including order management tools, customer portals, and shared documentation platforms.
- Demonstrated ability to stay organized, manage multiple priorities, and meet deadlines in a fast-paced setting.
- High attention to detail and accuracy when processing orders, updating records, and handling account information.
- Ability to work independently with sound judgment while maintaining a dependable, proactive, and structured approach.
- Experience in a manufacturing environment and familiarity with inbound calls, outbound follow-up, quotes, payments, or account inquiries is preferred.
- Exposure to customer service platforms such as Zendesk is a plus.