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Job Description
Customer Support Coordinator
AMS PARTS - 3.2
Middletown, OH Job Details Full-time 11 hours ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Computer operation Managing customer accounts Sales support Email customer support Customer returns handling Phone communication Customer order taking Logistics customer service ERP systems Sales order data entry Shipment tracking for distribution operations Purchase order management Refund processing High school diploma or GED Managing clients in a customer support role B2B business model Freight shipment tracking Supply chain returns management Vendor communication B2B Organizational skills Invoice data entry Delivery record maintenance Warranty issues management Customer support CRM system proficiency Order issue resolution Communication skills Entry level Quality data entry Full Job Description
CUSTOMER SUPPORT COORDINATOR AMS
Parts — Middletown, Ohio Full-Time • On-Site • Monday-Friday Help us move fleets forward. AMS Parts is the marketplace of parts for the heavy equipment industry — supplying over a million new aftermarket, used, and rebuilt parts for major brands like Caterpillar, John Deere, and Bobcat to thousands of customers worldwide.
Our commitment is simple:
the right parts at the right price, right when you need them. We're looking for an organized, detail-driven Customer Support Coordinator to keep orders moving and customers informed after the sale. If you take pride in accurate work, follow through on every open item, and stay calm when things get busy, we'd like to hear from you. What You'll Do As a Customer Support Coordinator, you'll be the central point of contact for customers after the initial sale — processing orders, tracking shipments, handling returns and warranty questions, and coordinating with vendors and internal teams to resolve issues quickly. Working alongside our Account Executives, you'll help carry customer needs forward and make sure every order is handled accurately and on time. Key Responsibilities Enter and process customer orders accurately and on time — create invoices, apply payments, and complete Core Agreements. Review and verify purchase orders, send them to vendors, and obtain confirmations and tracking information. Share timely order status and tracking updates with customers, and open and maintain cases for order questions. Handle claims, warranty questions, and returns by coordinating with vendors — create RMAs, arrange returns, route items to the warehouse, and confirm credits and refunds with Accounting. Act as a central point of contact for customers and coordinate with vendors, Accounting, and the warehouse, keeping all records complete and current in our CRM/ERP system. What We're Looking For 1+ years of customer service, order entry, data entry, retail, call center, or related experience preferred. Candidates with strong attention to detail and a willingness to learn are encouraged to apply. High school diploma or equivalent. Strong written and verbal communication skills. Strong attention to detail and organization, with the ability to handle multiple tasks in a busy environment. Basic computer skills and the ability to learn our CRM/ERP system (NetSuite training provided). Composure and reliable followthrough — someone who tracks open items through to resolution rather than letting them slip. Nice to Have Experience in customer support or order processing. Familiarity with B2B, parts, logistics, or vendor coordination. Experience handling RMAs, warranties, claims, or returns. Interest in the heavy equipment or construction industry. Work Environment & Physical Requirements Officebased role with frequent crossdepartment interaction and regular phone, email, and messaging communication. Extended periods sitting and working on a computer, with repetitive tasks like data entry and close review of documents. Occasionally lift office materials up to 1520 lbs. Some overtime is possible during busy periods. Why Join AMS Parts? Familyoriented, supportive team culture. Comprehensive benefits — health, dental, vision, life, and disability coverage, plus 401(k) with company match. Generous paid time off — holidays, a paid birthday, and volunteer time. Paid training and real room to grow. Competitive pay with bonus opportunities and quarterly team celebrations. AMS Parts is an Equal Opportunity Employer; all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. About
AMS PARTS
At AMS Parts, we equip those who build our world. Based in Middletown, Ohio, we supply heavy equipment parts with a simple goal—delivering the right parts at the right price, right when they're needed. Our team is known for speed, expertise, and service that keeps our customers moving forward. At AMS, our values guide everything we do — we lead with integrity, stay positive under pressure, remain driven to exceed expectations, stay teachable, open to learning, and show resourcefulness and initiative in every challenge we take on. If you take pride in helping others succeed and want to grow with a company that lives its values every day, AMS Parts is the place to do it.
