Customer Service Representative-1st Shift

Customer Service Representative-1st Shift Phillips Light Industrial - 4.5 Parma, OH Job Details Full-time $18 - $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Microsoft Excel Customer service Administrative experience High school diploma or GED Data entry

Manufacturing Full Job Description Job Summary:

We are seeking a detail-oriented and customer-focused Manufacturing Customer Service Representative to support daily operations by acting as a liaison between customers, production, and internal teams. This role is responsible for managing orders, addressing customer inquiries, and ensuring accurate and timely communication throughout the manufacturing process.

Pay:

$20/hour. Overtime opportunities available along with annual bonuses 1st shift: 8am-5pm

Key Responsibilities:

Serve as the primary point of contact for customer inquiries, order status updates, and issue resolution Process customer orders, including data entry, order tracking, and updates in internal systems Coordinate with production, shipping, and inventory teams to ensure timely order fulfillment Communicate any delays, changes, or issues to customers in a professional and timely manner Maintain accurate customer records and documentation Assist with invoicing, billing inquiries, and general administrative support Resolve customer concerns while maintaining strong client relationships Support continuous improvement efforts to enhance customer satisfaction and internal processes

Qualifications:

High school diploma or equivalent required; associate degree preferred 1-3 years of customer service experience in a manufacturing or industrial environment Strong communication and problem-solving skills Proficiency in Microsoft Office (Excel, Word, Outlook) QA's/RMA's experience required Experience with ERP systems or order management software is a plus. Ability to multitask, prioritize, and work in a fast-paced environment MUST have customer Service Experience in a manufacturing or distribution environment to be considered for this role.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required)

Work Location:

In person