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Customer Service Representative (CSR) Manufacturing & Analytics

Job

CYFAH LLC

Springfield, OH (In Person)

Full-Time

Posted 3 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/22/2026

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Job Description

We are seeking a highly analytical Customer Service Representative to join our manufacturing operations team. In this role, you won't just process orders, you will manage the intersection of client needs, supply chain logistics, and production data. The ideal candidate thrives in a fast-paced manufacturing environment and is an expert at leveraging Microsoft Dynamics 365 to track complex order lifecycles and identify operational bottlenecks. ________________________________________
Key Responsibilities Order Analysis & Management:
Manage endtoend order processing within Microsoft Dynamics 365, ensuring technical specifications, lead times, and shipping logistics align with production capacity.
Root Cause Analysis:
Investigate order discrepancies, shipping delays, or quality claims by auditing production logs and supply chain data.
DataDriven Reporting:
Utilize Dynamics 365 dashboards to track fulfillment metrics and provide weekly reports on "OnTime, InFull" (OTIF) performance.
CrossFunctional Collaboration:
Act as the analytical bridge between the customer, the sales team, and the shop floor to resolve scheduling conflicts or inventory shortages.
Process Improvement:
Identify recurring friction points in the ordertocash cycle and propose databacked solutions to streamline the workflow.
Shipping & Receiving:
Supporting the team to ensure that shipments are processed on time to maintain a 90% or higher KPI for ontime shipments
Required Skills & Qualifications Technical Expertise:
Direct experience using Microsoft Dynamics 365 (F&O or Customer Service modules) is required.
Industry Knowledge:
Minimum 2+ years of experience in a manufacturing or industrial distribution setting.
Analytical Mindset:
Ability to interpret production schedules, inventory levels, and BOM (Bill of Materials) data to provide accurate updates to clients.
Mathematical Proficiency:
Comfortable performing calculations regarding unit conversions, freight costs, and volumebased pricing. Preferred Qualifications Experience with Power BI integration within the Dynamics ecosystem. Familiarity with Lean Manufacturing or Six Sigma principles. Prior experience handling "JustinTime" (JIT) shipping requirements.