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CHEVROLET SERVICE ADVISOR

Job

RON MARHOFER AUTOMALL GROUP

Stow, OH (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/27/2026

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Job Description

Service Writer /
Automotive Service Advisor Location:
Ron Marhofer Auto Family Employment Type:
Full-Time Department:
Service /
Customer Support Reports To:
Service Manager Company Overview The Ron Marhofer Auto Family has proudly served Northeast Ohio since 1919. As a family-owned automotive dealership group, we are dedicated to delivering world-class customer experiences and maintaining a culture defined by our core values:
  • World-Class Experience
  • Commitment to Excellence
  • Teamwork
  • Trust & Respect for the Individual
  • Continuous Improvement Our award-winning service departments are known for transparency, integrity, and a customer-first approach.
We are currently seeking a motivated Automotive Service Writer (Service Advisor) to join our growing team. Position Summary The Service Writer / Automotive Service Advisor plays a critical role as the primary point of contact between customers and the service department. This position requires strong communication, customer service, and problem-solving skills to ensure a seamless automotive repair process. You will write repair orders, provide cost estimates, coordinate with technicians, and keep customers informed from check-in to vehicle delivery. This is a high-impact, customer-facing role within a fast-paced dealership environment—ideal for someone who is detail-driven, energetic, and passionate about delivering exceptional service. Key Responsibilities Customer Interaction & Communication
  • Greet customers professionally and assess vehicle concerns.
  • Listen actively to customer issues and document symptoms accurately.
  • Maintain proactive communication regarding repair status, changes, and expected timelines.
  • Clearly present inspection results, recommended maintenance, and repair options. Repair Order & Documentation Management
  • Write detailed and accurate repair orders, ensuring proper documentation for all services.
  • Verify all completed work meets dealership and manufacturer standards.
  • Maintain accurate service records and adhere to compliance requirements. Coordination with Technicians & Parts
  • Communicate customer concerns directly to technicians for proper diagnosis.
  • Review multi-point inspections and advise customers on required or recommended services.
  • Work with the parts department to confirm availability and ensure timely repairs. Customer Satisfaction & Service Quality
  • Address and resolve customer questions, concerns, and complaints promptly.
  • Ensure each vehicle is returned to the customer in clean, proper condition.
  • Promote dealership service specials, preventive maintenance plans, and long-term vehicle care programs. Why Join the Ron Marhofer Auto Family?
  • Family-owned and operated for over 100 years
  • Highly reputable dealership group in Northeast Ohio
  • Strong values-driven culture
  • Continuous training and gr.
..