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Customer Care Representative
Job
Polaris Windows & Doors
Youngstown, OH (In Person)
Full-Time
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Job Description
Polaris Windows & Doors is seeking self-motivated candidates for a Customer Care Representative to assist our customers in ordering service parts, diagnosing manufacturing errors, providing order entry assistance, and scheduling services. Job Responsibilities The position will be responsible for essential job duties including, but not limited to: Provide prompt, courteous service over the phone Answer different forms of customer contact: phone calls, emails, contact forms, etc. Interpret service notes and identify and implement solutions for field service issues Acquire all pertinent information to try and solve service-related issues or manufacturing errors in the field Create quotes for parts, create and schedule appointments for factory service technicians Complete tasks assigned by Customer Care Controller (CCC) Partner with CCC to identify solutions for complex field issues Provide training for new employees as required Perform other duties as assigned. Requirements Intricate knowledge of Polaris Window and Door products; training provided Ability to work well in a team environment, often alongside other CCR's in open office space Advanced communication skills, ability to adapt to convey information to contractors, homeowners, dealers, etc. Ability to complete assigned tasks in timely manner, utilizing time management skills with a self-motivated work ethic. Proficient understanding and ability to operate office software platforms including Microsoft Outlook, Word, Excel, Edge, Asana, Adobe, AS400, DocuWare, and TeamUp Fenestration specific software is used in this position; experience using this software is preferred Job Benefits Medical, dental, and vision benefits Company-paid life insurance and short-term disability Vacation time Personal time Paid holidays 401K plan with company match