Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
Uptown Insurance Agency
Youngstown, OH (In Person)
$28,080 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
36
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring customer satisfaction. This role requires effective communication skills and the ability to manage various customer interactions, both inbound and outbound. Duties Respond to customer inquiries via phone, email, or chat in a professional manner. Provide accurate information regarding products and services to assist customers effectively. Handle cash transactions and ensure accurate cash handling procedures are followed. Conduct outbound calling to follow up on customer inquiries or promote services. Maintain detailed records of customer interactions and data entry in the system. Collaborate with team members to resolve customer issues efficiently. Uphold company policies and procedures while providing top-notch customer service. Skills Previous experience in a call center environment is preferred. Sales experience is a plus, with the ability to upsell products when appropriate. Excellent phone etiquette and communication skills in English/Bi-lingual is a plus. Proficient in data entry with a focus on accuracy. Ability to work effectively in an office setting and as part of a team. Strong problem-solving skills with a customer-oriented mindset. Typing. Multitasking Requirements Must have an interest in getting licensed. Must have your own reliable transportation. Strong work ethic. Join us in delivering outstanding service to our customers while developing your career in a supportive environment!