CLIENT CARE REPRESENTATIVE

Client Care Representative Effective Date 03-25-25

FLSA Classification :

Non- Exempt Company Profile:

Starting as a typewriter company in Chickasha, OK in 1934 to have offices across North Texas and Oklahoma, Standley Systems is committed to supporting business with the technology tools and resources needed to empower their employees to get work done. As Standley Systems has evolved over the years to provide a more holistic approach to each client's environment, we have expanded our team and resources to provide business technology solutions in two key areas: Print Technology Services and Managed Services. Team Standley was founded on and continues to operate by a "People First" mindset. Standley may mean technology, but we are committed to listening and truly understanding our clients' situations to not only providing a solution that keeps them moving forward, but to provide an exceptional experience for everyone, every time. Our team is all in. With a set of core values driving who we are and how we do what we do, Standley Systems is not just a name, a company, a logo, or a building somewhere...It's our team. Work together. Win together. Our team understands and respects the role of the person next to them. To achieve an exceptional experience for everyone every time requires each person, the department and division to own their respective piece of the process and understand how each function works together to achieve the win. Looking for a workplace that is culture driven by a shared set of beliefs, vision, and values, where everyone is working toward a common goal with a high sense of purpose and conviction? Join our team!

Position Profile:

Standley Systems' Client Care Representative oversees all aspects of customer satisfaction. This position will include answering incoming calls and live chats and communicating directly with customers and Service Technicians regarding their service calls, supply orders, and general inquiries. This position will report to the Client Care Manager.

Primary Responsibilities:

Answer all incoming phone calls and live chats Provide basic information pertaining to contracts and AR Call to obtain and enter meter readings Process supply orders Log service calls Process online service calls Take and process credit card payments Proactively monitor service calls for all technicians regarding response time, travel time, and distance Communicate with Field Service Managers as needed to insure timely completion of all service calls Review all completed service calls for accuracy including parts, timeliness, travel, and labor Communicates with all 3rd party contractors on call scheduling and service call closings Log into Live Chat on Standleys.com

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the following are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Attention to detail required Basic analysis skills required Team player required Positive attitude required Curiosity required Excellent verbal and written communication skills required

Computer Skills/Education:

One-year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.

Experience:

To perform this job successfully, an individual should have basic computer skills, knowledge of Microsoft office and be willing to learn industry related software.

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to pass drug and alcohol screens. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard Specific vision abilities required by this job include close vision requirements due to computer work Light to moderate lifting required Regular, predictable attendance required

Work Environment:

The work environment characteristics described here are representative of those an employee in this position encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e., business office with computers, phone, and printers, light traffic) Ability to work in a confined area Ability to sit at a computer terminal for an extended period

CLIENT CARE REPRESENTATIVE 528 W

Iowa Ave, Chickasha, OK 73018 Full-time Full-time Client Care Representative Effective Date 03-25-25

FLSA Classification :

Non- Exempt Company Profile:

Starting as a typewriter company in Chickasha, OK in 1934 to have offices across North Texas and Oklahoma, Standley Systems is committed to supporting business with the technology tools and resources needed to empower their employees to get work done. As Standley Systems has evolved over the years to provide a more holistic approach to each client's environment, we have expanded our team and resources to provide business technology solutions in two key areas: Print Technology Services and Managed Services. Team Standley was founded on and continues to operate by a "People First" mindset. Standley may mean technology, but we are committed to listening and truly understanding our clients' situations to not only providing a solution that keeps them moving forward, but to provide an exceptional experience for everyone, every time. Our team is all in. With a set of core values driving who we are and how we do what we do, Standley Systems is not just a name, a company, a logo, or a building somewhere...It's our team. Work together. Win together. Our team understands and respects the role of the person next to them. To achieve an exceptional experience for everyone every time requires each person, the department and division to own their respective piece of the process and understand how each function works together to achieve the win. Looking for a workplace that is culture driven by a shared set of beliefs, vision, and values, where everyone is working toward a common goal with a high sense of purpose and conviction? Join our team!

Position Profile:

Standley Systems' Client Care Representative oversees all aspects of customer satisfaction. This position will include answering incoming calls and live chats and communicating directly with customers and Service Technicians regarding their service calls, supply orders, and general inquiries. This position will report to the Client Care Manager.

Primary Responsibilities:

Answer all incoming phone calls and live chats Provide basic information pertaining to contracts and AR Call to obtain and enter meter readings Process supply orders Log service calls Process online service calls Take and process credit card payments Proactively monitor service calls for all technicians regarding response time, travel time, and distance Communicate with Field Service Managers as needed to insure timely completion of all service calls Review all completed service calls for accuracy including parts, timeliness, travel, and labor Communicates with all 3rd party contractors on call scheduling and service call closings Log into Live Chat on Standleys.com

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the following are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Attention to detail required Basic analysis skills required Team player required Positive attitude required Curiosity required Excellent verbal and written communication skills required

Computer Skills/Education:

One-year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.

Experience:

To perform this job successfully, an individual should have basic computer skills, knowledge of Microsoft office and be willing to learn industry related software.

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to pass drug and alcohol screens. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard Specific vision abilities required by this job include close vision requirements due to computer work Light to moderate lifting required Regular, predictable attendance required

Work Environment:

The work environment characteristics described here are representative of those an employee in this position encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e., business office with computers, phone, and printers, light traffic) Ability to work in a confined area Ability to sit at a computer terminal for an extended period