Lead Customer Service Rep - Dispatcher

If you thrive in positions where communication, organization, and problem-solving are key, then keep reading to learn more about this full-time Lead Customer Service Rep - Dispatcher position with Lowe Plumbing Service ! We're hiring a focused and cheerful person to join our Claremore, OK office, where you'll make $20.00 - $22.00/hour (based on experience) and receive full-time benefits like: Health insurance Performance bonuses PTO Paid holidays Paid vacation after one year Think you have what it takes? Keep reading to learn more!

WHAT YOUR ROLE AS OUR LEAD CUSTOMER SERVICE REP - DISPATCHER LOOKS LIKE

You'll be in our office from 7:30 am to 5:00 pm , with overtime available. Answering all incoming service request calls, emails, and texts with empathy and a helpful, cheerful attitude. Gather essential job information, assess urgency, and secure service appointments utilizing company scripts and protocols. Set proper expectations regarding pricing, technician arrival windows, and payment methods. Assign specific plumbing calls (e.g., water heater repair, drain cleaning) to the technician with the most relevant expertise. Act as the first line of defense for customer issues, de-escalating frustration, and ensuring timely resolutions. Coordinate and sequence technician routes geographically to maximize billable hours and minimize drive time. Monitor the dispatch board throughout the day, ensuring jobs are running on schedule and updating customers on technician ETAs. Ability to problem-solve and make basic decisions to run the technician schedule. Take payments over the phone and send out invoices as needed. Have knowledge of and process customers wanting to sign up for Memberships. Clear and proper English verbal and written communication skills. Ability to multitask, prioritize urgent situations, and think quickly under pressure. Identifying and requesting when Permits and Inspections need to be requested. Applying for said permits in a variety of city and county platforms and following up until inspections are passed.

WHO ARE WE?

At Lowe Plumbing Service, we embody the spirit of a small, family-owned business while ambitiously planning our future growth and expansion. For over five years, we've been delivering exceptional customer service and completing top-notch projects for residential and commercial clients. From general maintenance to complex repairs and installations, no problem is too big or too small for our talented team. That's why our motto is "If it doesn't flow...call Lowe!" Joining us means becoming part of a trustworthy, growth-oriented team where we work together to take excellent care of our customers!

WHAT WE NEED FROM OUR LEAD CUSTOMER SERVICE REP - DISPATCHER

4-year degree Experience using Microsoft 365 and Google Workspace Excellent organizational skills and attention to detail Strong time management skills Professional communication skills and comfort with speaking over the phone Bonus Qualifications 1+ years of work experience in an office or customer-facing environment Experience using ServiceTitan or a similar field management software If you meet these requirements, apply now by completing our short initial application form!