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Service Writer
Job
Larry Williams Trucking, LLC
Colcord, OK (In Person)
$39,520 Salary, Full-Time
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Job Description
The Service Writer maintains accurate and timely reports relative to the Shop's operation within the company. This roll will facilitate the proper and timely servicing of company-owned fleet. The Service Writer will be the liaison between the shop and the Main Office. The Service Writer will be a highly organized and customer-oriented person. They will coordinate truck repairs, maintenance, order parts, assist with special orders, and be responsible for the overall coordination of the shop operations. The schedule will be Thursday - Monday, with Tuesday and Wednesday off. Shop hours are 8am to 4:30 pm. General Duties
- Initiates services and repairs by ascertaining performance problems.
- Coordinate road call requirements, under the supervision of the Service Manager, with follow-up to ensure work is performed in a timely manner, while making arrangements to facilitate the road call.
- Verifies and, writes repair orders and maintains all records, T Card creation (maintenance and pm services)
- Maintain organization of parts and supplies to enable quick location of items.
- Responsible for internal parts orders and specialty items.
- Works closely with Dealerships and Vendors who are servicing LWT Tractors and provides updates as needed.
- Works closely with Dispatch to provide updates on equipment.
- Prepares weekly and monthly reports providing management with the status of all Tractors.
- Monitoring DVIR and other incoming correspondence, such as driver calls and write ups.
- Performs daily yard checks.
- Assists in New Driver Orientation by ensuring new drivers are comfortable and familiar with their units.
- Maintains and verifies documentation for each Tractor.
- Perform Inservice duties for new drivers, as well as termination sheets for termed drivers.
- Other duties as assigned. Qualifications
- Requires firm mechanical understanding of trucks and trailers.
- High School Diploma or Equivalent.
- Must be able to thrive in a fast-paced work environment.
- Computer skills a plus.
- Must have strong interpersonal and exceptional customer service skills and always maintaining a positive attitude.
- Must have the ability to interpret driver needs by carefully listening and understanding their requirements.
- Must have a professional, service-oriented attitude at all times.
- Must be able to multi-task effectively.
- Must always be Safe.
- Highly motivated with organizational skills and self-driven with good time management skills.
Typical Environment Conditions:
- Shop and outside environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust, dirt and noise.