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Customer Service Representative

Job

Keri Esmon Agency

Edmond, OK (In Person)

$39,520 Salary, Part-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

Job Overview Join the Keri Esmon Agency, a leading Insurance provider dedicated to excellence and serving the community in Edmond, Oklahoma. As a Part-Time Customer Service Representative, you will be the face of our agency, providing exceptional service and support to our valued clients. Your role is critical in ensuring client satisfaction and building strong relationships that uphold our reputation as an industry leader. If you are a dedicated individual who enjoys helping others and thrives in a fast-paced environment, we welcome you to apply to join our team!
Salary Range:
$16.00 - $22.00 per hour Benefits Hourly Base Salary Based on Experience Mon-Fri Schedule Hands on Training Career Growth Opportunities Paid Time Off (PTO)
Requirements Previous Experience:
Prior experience in insurance, customer service or a related field is an asset.
Communication Skills:
Strong verbal and written communication skills are essential.
Empathy:
Ability to empathize with customers and provide compassionate support.
Problem-Solving:
Strong problem-solving skills and a proactive approach to addressing issues. Attention to
Detail:
Ability to maintain accuracy and attention to detail in all customer interactions.
Professionalism:
Maintain a professional demeanor and positive attitude at all times.
Responsibilities Client Support:
Interact with clients in person, over the phone & via email, addressing inquiries, resolving issues, and providing assistance in a professional manner.
Service Delivery:
Ensure prompt and accurate service delivery to meet client needs and exceed expectations.
Problem Resolution:
Effectively troubleshoot and resolve client concerns, escalating issues when necessary.
Documentation:
Maintain accurate records of client interactions and transactions
Product Knowledge:
Stay informed about agency products and services to provide comprehensive information to clients.
Client Feedback:
Gather client feedback to improve service quality and identify areas for enhancement. About Us Our Agency is located in Edmond, OK specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!