Room Service Call Center Representative

Current Saint Francis Employees - Please click HERE to login and apply. Full Time Variable Variable Shifts, some nights required #

GENIND Job Summary:

Responsible for obtaining meal orders from patients over the phone by verifying physician diet orders, entering meal selections or tube feeding into CBORD, and assisting patients with making selections which are appropriate for their diet order. Verifies and communicates allergies as necessary. Uses proper phone etiquette when talking with patients, visitors, or other personnel.

Minimum Education:

High School Diploma or GED. Licensure, Registration and/or

Certification:

Valid Oklahoma Food Handler's permit.

Work Experience:

1 year of experience in hospitality industry or in hospital dietary office setting, preferred.

Knowledge, Skills and Abilities:

Must possess good oral and written skills. Ability to work well with others. Working knowledge of Microsoft office tools. Ability to use independent judgment.

Essential Functions and Responsibilities:

Takes and transcribes phone calls, and communicates incoming and outgoing meal orders from patients, families and nursing staff. Using the electronic medical record report enters the correct tube feeding into CBORD at the exact rate for those patients unable to eat. Delivers excellent satisfaction utilizing phone etiquette (AIDET), coaching patients through meal restrictions, and reads back meal selections. Takes ownership of room service call center program and resolves issues. Works as a liaison between patients and departments over the phone to ensure patient delivery needs are met. Generates tray tickets with patient meal selections according to preferred mealtimes; utilizes computer reports to call patients that need assistance with ordering meals. Delivers and verifies patient meal trays according to dietary requirements.

Decision Making:

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships:

Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions:

None.

Supplemental Information:

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Nutrition & Food Services Patient Meals -

Muskogee Campus Location:

Muskogee, Oklahoma 74401 EOE Protected Veterans/Disability Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.