Customer Service Assistant

Customer Service Assistant Sand Springs, OK Job Details Part-time $14.42 an hour 1 day ago Qualifications Some college Library collection arrangement Maintaining an organized workspace Shelving (library and archives technical processing) Phone communication Computer literacy High school diploma or GED Collection management Communication skills Entry level Client interaction via phone calls Full Job Description Customer Service Assistant•Part Time Located in a vibrant and growing community, Pratt Library has been a welcoming hub since 1963. With public computers available and a meeting space that brings people together, the library is a place where connection, learning, and community thrive. If you enjoy working with people, staying active, and making a difference, this is the role for you. Bring energy, flexibility, and a passion for service to a role where every day is different and every customer matters. As a key member of our team, the Customer Service Assistant will create outstanding library experiences by guiding customers through services and circulation policies, checking materials in and out, renewing items, and keeping collections organized and accessible. You'll help maintain the flow of daily operations, ensure materials are in great condition, and adapt throughout the day to meet changing needs—all while delivering superior customer service.

Location:

Pratt Library•3219 S 113 W Ave Sand Springs, OK 74063

Salary:

$14.42 an hour

Status:

Part-Time, 20 hours a week

Work Schedule:

Tuesdays:

4:00pm•8:00pm

Thursdays:

4:00pm•8:00pm Friday 2:00pm•6:00pm

Saturdays:

9:00am•5:00pm Occasional Sunday at a Regional Library 1:00pm•5:00pm The Customer Service Assistant will: Provide top-notch customer service in person and over the phone Assist with library materials: check in/out, renewals, sorting, and shelving Help customers use self-checkout machines and digital tools Issue and update library cards Maintain neat and organized service areas Support programming and tech help as needed Champion our commitment to

Equity, Diversity, and Inclusion What We're Looking For:

Excellent communication and interpersonal skills Comfort with basic technology and a willingness to learn more Ability to work flexible hours, including evenings and weekends A team player who's adaptable and ready to jump in wherever needed

Qualifications:

High school diploma or GED required Some college coursework preferred Previous customer service experience is a plus

Physical and Environmental Conditions:

Physical Activity:

For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.

Work Environment:

Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.