Customer Service Representative

Job Title:

Customer Service RepresentativeLocation:

Sand Springs (Tulsa),

OKSchedule:

Monday•Friday, 8:00 AM•5:00 PM (100% Onsite)

Pay:

$24•28/hour (DOE)

Job Type:

Temp-to-HirePosition Overview:

We are seeking a customer-focused and detail-oriented Customer Service Representative to join a growing team in Sand Springs. This role is responsible for delivering a positive customer experience through timely communication, accurate order processing, and full lifecycle order management. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and values teamwork and customer satisfaction.

Key Responsibilities:

Process and manage customer orders from entry through fulfillment, including order changes and updatesConfirm orders via phone, email, or EDI and communicate any changes promptlyVerify shipping, billing, pricing, and purchase order details for accuracyMaintain and update customer records, including pricing, product details, and delivery instructionsCollaborate with internal teams and support sales staff to ensure smooth order fulfillmentCommunicate effectively with customers regarding order status, issues, and resolutionsAudit purchase orders for accuracy, including pricing, quantities, and termsHandle customer inquiries, complaints, and product returns in a timely and professional mannerEnsure compliance with company policies, safety standards, and regulatory requirementsSupport team members with order intake and data entry as needed