Supervisor, Health Service Desk

Overview The Health Service Desk Supervisor leads a team of IT Help Desk Specialists who support the technology used across Cherokee Nation's health system. This role oversees daily service desk operations, drives ITSM best practices, and ensures fast, high‑quality technical support for clinical and administrative users. Qualifications Bachelor's degree or equivalent combination of education and experience. Minimum 3 years of IT support or service desk experience. Leadership or team‑lead experience preferred. Strong troubleshooting, customer service, and problem‑solving skills. Familiarity with

ITSM/ITIL

frameworks. Valid driver's license and insurable driving record. Competencies Ability to work effectively as part of a team Strong customer service skills Technical expertise and computer proficiency Problem‑solving and debugging skills Problem management and incident resolution Physical Requirements This position requires regular sitting, talking, and hearing. Occasional standing, walking, reaching, balancing, kneeling, crouching, or crawling may be required. Must be able to frequently lift up to 10 lbs. and occasionally lift up to 100 lbs. Other Requirements Employee must not be under sanction by the U.S. Department of Health and Human Services (OIG), the General Services Administration (GSA), or listed on the LEIE or any federal exclusion list.

Qualifications:

Bachelor s degree or equivalent combination of education and experience. Minimum 3 years of IT support or service desk experience. Leadership or team‑lead experience preferred. Strong troubleshooting, customer service, and problem‑solving skills. Familiarity with

ITSM/ITIL

frameworks. Valid driver s license and insurable driving record. Competencies Ability to work effectively as part of a team Strong customer service skills Technical expertise and computer proficiency Problem‑solving and debugging skills Problem management and incident resolution Physical Requirements This position requires regular sitting, talking, and hearing. Occasional standing, walking, reaching, balancing, kneeling, crouching, or crawling may be required. Must be able to frequently lift up to 10 lbs. and occasionally lift up to 100 lbs. Other Requirements Employee must not be under sanction by the U.S. Department of Health and Human Services (OIG), the General Services Administration (GSA), or listed on the LEIE or any federal exclusion list.