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Entry-Level Customer Care Representative
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Pacific Office Automation
Beaverton, OR (In Person)
$37,440 Salary, Full-Time
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Job Description
Entry-Level Customer Care Representative Pacific Office Automation - 4.2 Beaverton, OR Job Details Full-time $17 - $19 an hour 4 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Career development plan Vision insurance 401(k) matching Life insurance Qualifications Communication skills Entry level Full Job Description Pacific Office Automation (POA) Pacific Office Automation is one of the largest independently owned office technology dealers in the nation. Since 1976, we've expanded to 30+ branches across 11 western states, building trusted partnerships with top manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark. At POA, you'll join a technology-driven, people-focused company that values growth, collaboration, and opportunity. We invest in our employees through training, certification, and ongoing development to ensure long-term success. Every voice matters here—regardless of title or tenure. About the Role We're seeking an Entry-Level Customer Care Representative to join our Beaverton, OR team. This position is ideal for someone looking to start their professional career in an office environment and grow with a company that promotes from within. You'll play a key role in delivering excellent customer support while learning the ins and outs of our fast-paced, tech-focused organization. This is a full-time on-site position at our Beaverton, OR office. What You'll Do Answer and route incoming support calls in a professional and timely manner. Create and manage support tickets on behalf of customers. Communicate effectively with customers, technicians, and sales teams. Identify and document trends in customer requests or issues. Use computer applications to track, organize, and resolve customer needs. Provide exceptional service to ensure a positive customer experience. What You'll Bring Strong phone etiquette, communication, and active listening skills. Ability to multi-task and stay organized in a fast-paced environment. Reliable transportation to our Beaverton office! Attention to detail and a proactive problem-solving mindset. Basic proficiency with Microsoft Word and Excel. 1-2 years of customer service experience preferred (call center or IT ticketing experience a plus). Bilingual skills are a plus!